Veterinary Reception Manager

3 weeks ago


Barnet, United Kingdom Frossell Recruitment Ltd Full time
Job Title: Head of Reception

About the Role:
As a seasoned leader, you will oversee the front-of-house team, drive financial performance, ensure high client satisfaction, and foster a positive team culture within a premium veterinary setting. Reporting directly to the Clinical Director, you will play an essential role in ensuring the clinic operates smoothly and efficiently.

Key Responsibilities:
• Operational Excellence: Oversee front-of-house operations, implement protocols, and maintain high standards of client care and reception area management.
• Team Leadership: Directly manage the client care team, providing guidance and support to Practice Hosts and Admin Teams. Lead by example, promoting a positive and collaborative team culture.
• Business & Financial Performance: Support client acquisition, promote membership growth, and support managing financial targets.
• HR & Admin: Handle HR responsibilities, including onboarding, rota management, and performance reviews. Ensure compliance with Health & Safety protocols and GDPR requirements.
• Community Engagement: Collaborate with the marketing team for local community engagement, events, and reputation-building activities.

Requirements:
• Proven leadership experience with direct line management responsibilities, ideally in a veterinary, healthcare, or related setting.
• Strong communication, time management, and organisational skills, with a high level of emotional intelligence and problem-solving abilities.
• Competency in handling payments, supporting the reception team, and client care, along with a basic understanding of Health & Safety requirements.
• Integrity, empathy, flexibility, and a genuine commitment to animal welfare and client service.

Why This Role:
This is an excellent opportunity to make a meaningful impact within an innovative, client-focused veterinary environment. You will have the chance to work with a supportive team, drive business growth, and contribute to the well-being of animals and their owners.
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