Assistant Product Support Manager

3 weeks ago


Redditch, Worcestershire, United Kingdom Halfords Full time

About us

At Halfords, we aim to be the leader in customer-driven innovation and a distinct product range. Our mission is to provide an integrated and unique service experience, from e-bike and electric vehicle servicing to on-demand solutions. We foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.

The teams at our Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.

Key to our success is the ability to work cross functionally and with external suppliers on a day-to-day basis, ensuring efficient management of the Category. We develop broad based product knowledge to enable rapid resolution of product areas.

Key Accountabilities

  • Working with cross-functional teams and external suppliers to ensure efficient management of the Category.
  • Developing broad based product knowledge to enable rapid resolution of product areas.
  • Assisting in the collation of information, including product and market data to support Category decision-making.
  • Supporting the Category Team with the management and administration of commercial agreements.
  • Supporting the product Teams with the planning and implementation of promotional activity and pricing strategies.

Requirements

  • Strong IT skills including Word, Excel, and PowerPoint.
  • Excellent communication skills within the team, the organisation and with external stakeholders.
  • Excellent organisation skills.
  • The ability to be proactive.
  • Great team working skills and the ability to prioritise work effectively.
  • The desire to learn about our product ranges.

We are an equal opportunities employer and committed to creating an inclusive workplace for our colleagues. We welcome applications from all backgrounds and value diversity within our one Halfords Family.



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