Healthcare Operations Director
1 day ago
We are seeking an experienced Patient Administration Manager to join our team at Teladoc Health UK. As a key member of our operations directorate, you will be responsible for driving performance, engagement, and high-quality service delivery across all teams. This role requires a strong leader with a proven track record in managing and engaging teams, process improvement, compliance adherence, and driving efficiencies.
In this role, you will lead, motivate, and develop patient administration teams to ensure they are aligned with company goals, fully engaged, and continuously developing their skills. You will also ensure that all services are delivered in line with established Service Level Agreements (SLAs) and meet the highest standards of quality and patient satisfaction.
Key Responsibilities:
- Lead and develop high-performing teams to foster a culture of care, accountability, respect, and excellence.
- Ensure team members are aligned with company goals, fully engaged, and continuously developing their skills.
- Ensure all services are delivered in line with established Service Level Agreements (SLAs) and meet the highest standards of quality and patient satisfaction.
- Take ownership of documentation, review, and ongoing improvement of all administrative processes.
Requirements
The ideal candidate will have 3+ years of experience in a similar managerial role, ideally within healthcare administration, digital health, or a regulated service environment. You will be passionate about delivering great service in a dynamic and fast-growing environment and have excellent communication skills and the ability to work effectively with various stakeholders.
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