Travel Operations Coordinator
4 weeks ago
About the Role:
We are seeking a highly skilled Travel Operations Executive to join our team at Inghams & Santa's Lapland. As a key member of our operations team, you will be responsible for maintaining effective communication with our suppliers, ensuring seamless holiday booking processes, and providing exceptional support to our internal teams.
Key Responsibilities:
- Ensure clear and concise communication with suppliers and internal teams
- Provide timely updates on booking status and resolve queries efficiently
- Collaborate with the sales team to resolve ex-alloc requests and convert bookings
- Work closely with product teams to ensure accurate and timely processing of UK-based operating office tasks
- Update inventory records and maintain the messaging system
- Support reservations with ad-hoc room requests and booking holiday extras
- Discuss issues with contractors to prevent future problems
Requirements:
- Experience in prioritization and time management
- Excellent communication and problem-solving skills
- Methodical and accurate with intermediate Excel skills
- Ability to work under pressure and manage multiple tasks
- Flexibility to adapt to peak and quiet periods
- Strong understanding of processes and ability to see end-to-end tasks
About Us:
Inghams & Santa's Lapland is a well-established and diverse family of specialist tour operators, committed to developing and operating market-leading experiences. We value sustainability and responsible tourism, and our team is passionate about delivering exceptional customer experiences.
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