Hospitality Team Member

4 weeks ago


Surrey, United Kingdom Warner Leisure Hotels Full time

Job Summary:

We are seeking a skilled and enthusiastic Hospitality Team Member to join our team at Warner Leisure Hotels. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable stay with us.

Key Responsibilities:

  • Provide outstanding customer service to our guests, responding to their needs and ensuring that their stay with us is enjoyable and memorable.
  • Work closely with the Food and Beverage Manager to ensure that our guests receive excellent service and that our food and beverage offerings meet their expectations.
  • Develop and maintain a thorough knowledge of our products and services, including our menu offerings and promotions.
  • Contribute to the smooth running of the guest journey, working collaboratively with other team members to ensure that our guests have a seamless and enjoyable experience.
  • Participate in ongoing training and development to enhance your skills and knowledge, and to support the growth and development of our team.

What We Offer:

  • A competitive hourly rate and the opportunity to earn Tronc.
  • Free use of our gym and leisure facilities.
  • Free or 60% discounted food onsite.
  • Access to numerous discounts and offers with national brands and retailers.
  • A fantastic opportunity for career development through externally recognised qualifications and in-house training and development.
  • 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays.

Requirements:

  • A people person who is passionate about delivering exceptional customer service.
  • A willingness to learn and improve knowledge on customer service, our products and tailored selling.
  • Someone who will care about the wider team and look to support wherever needed.
  • A passion for food and drink.
  • A promise to come to work as your whole authentic self.

Diversity, Equity, and Inclusion:

We are committed to creating an inclusive and diverse workplace, and we welcome applications from all backgrounds, communities and industries. We are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

Supporting You:

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can.



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