Hotel Operations Director

2 weeks ago


Belfast, United Kingdom Miller Group Global Limited Full time
Job Summary:
The Miller Group Global Limited is seeking a seasoned hospitality professional to fill the role of Front of House Manager. As a key member of the hotel's management team, you will be responsible for leading the Front Office Department and ensuring that all guest interactions are handled with the utmost professionalism and courtesy.

The successful candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for delivering exceptional customer experiences. Key responsibilities include:
  • Leading the Front Office Department and supervising a team of staff.
  • Ensuring that all front office operations are executed to the highest standards.
  • Handling guest complaints and resolving issues promptly and professionally.
  • Coordinating with other departments to ensure effective communication and teamwork.

Responsibilities:
The Front of House Manager will be responsible for:
  1. Supervising and training staff to ensure seamless execution of front office operations.
  2. Maintaining complete knowledge of hotel features, services, room types, rates, and packages.
  3. Handling guest complaints and resolving issues promptly and professionally.
  4. Coordinating with other departments to ensure effective communication and teamwork.
  5. Conducting performance reviews and providing feedback to team members.

Requirements:
We are seeking an individual with a proven track record in hospitality management, excellent leadership skills, and a commitment to delivering exceptional guest experiences. The successful candidate will have:
  • A minimum of [3] years' experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution skills.
  • Able to work effectively in a fast-paced environment.

Estimated Salary Range: £45,000 - £65,000 per annum.

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