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IT Service Desk Analyst

2 months ago

Chesterfield, Derbyshire, United Kingdom Greencore Group Lts Full time
{"title": "IT Service Desk Analyst", "description": "Why Greencore?

We are a leading manufacturer of convenience food in the UK, committed to making every day taste better. Our purpose is to supply major supermarkets, convenience and travel retail outlets, discounters, coffee shops, foodservice, and other retailers with a range of products, including sandwiches, salads, sushi, chilled snacking, chilled ready meals, chilled soups, and sauces.

What You'll Be Doing:
  • Working as part of a team, the IT Service Desk is the first point of contact for all IT issues, logging and responding to incidents and service requests received by phone or via our support portal.
  • Our business relies on IT for Just in Time Manufacturing, requiring the ability to respond to changing priorities to meet business needs.
  • We have an excellent first-line fix rate of 70%, fixing the majority of issues reported, ranging from single password and printer resets to complex issues and setting up and removing access from multiple systems.
  • As part of a team of 11, you will provide support for a number of IT systems.
  • Issues not resolved by the IT Service Desk are passed to our partners or 3rd line support teams, with the IT Service Desk tracking and managing issues to ensure excellent service in line with contractual obligations.
What You'll Need:
  • An outgoing, positive customer service-focused individual with a methodical approach to problem-solving.
  • You will enjoy working in a fast-paced environment, be process-driven, and enjoy working as part of a team.
  • Experience in user account administration, Microsoft Office 365, PC build, and PC troubleshooting.
  • Previous IT Support experience and a desire for a career in IT.
  • A full clean UK driver's license and own vehicle.
What You'll Get in Return:
  • Competitive salary and job-related benefits.
  • Holidays.
  • Pension up to 8% matched.
  • Company share save scheme.
  • Greencore Qualifications.
  • Exclusive Greencore employee discount platform.
  • Access to a full Wellbeing Centre platform.
", "lang_code": "en"}