UCaaS Migration Specialist

2 days ago


Sheffield, Sheffield, United Kingdom WWT EMEA UK LIMITED Full time

About the Job

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World Wide Technology, a global leader in technology integration and IT solutions, is seeking an experienced UCaaS Migration Specialist to join their team. As a key member of the engineering team, you will play a crucial role in the technical delivery of cloud telephony solutions for HSBC. Your primary responsibility will be to support the transition from on-premise to cloud-hosted voice solutions, ensuring seamless migration journeys for end-users.

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Key Responsibilities

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  • Collaborate with various HSBC teams to ensure a suitable cloud telephony solution for the bank.">
  • Formulate a technical migration path, leveraging automation wherever possible.">
  • Ensure compatibility between on-prem and cloud solutions, including physical phones.">
  • Work to deploy a flexible BYOC (Bring Your Own Carrier) solution as part of our cloud telephony journey.">
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Requirements

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To succeed in this role, you should have:

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  • Previous experience in migrating from on-prem/deploying to UCaaS solutions (Zoom, MS, Cisco etc) preferably in the Financial Services industry or global corporate service provider.">
  • Working knowledge of telephony specific complexities such as dial plan.">
  • Experience of common UC platforms such as SBCs, PBXs etc.">
  • Working knowledge of networking for voice/UC solutions including but not limited to SaaS Proxy, network optimization including QoS, Firewalls.">
  • Experience of developing automation solutions.">
  • Positive and professional attitude, team player, flexible and adaptable, open to change(s).">
  • Ability to communicate technical subject matter to non-technical stakeholders.">
  • Previous experience of delivering an excellent customer service.">
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Benefits

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We offer a competitive salary of £55,000 - £75,000 per annum, depending on experience, plus benefits and opportunities for career growth.



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