Day-to-Day Shop Operations Director
4 days ago
Glasgow Children's Hospital Trading Ltd is a charitable organisation dedicated to supporting children and families attending the Royal Hospital for Children in Glasgow.
We operate a unique shopping experience, offering customers a wide range of donated items at affordable prices. Our mission is to provide exceptional customer service, create a welcoming environment, and make a positive impact on the lives of children and families.
About the RoleAs Shop Manager, you will be responsible for leading the day-to-day operations of our shop, ensuring exceptional customer service experiences and driving sales growth.
- You will manage volunteers and staff, develop and implement sales strategies to meet targets, and maintain a clean and welcoming store environment.
- You will also be responsible for managing our online pre-loved shop on Vinted, developing and implementing social media marketing campaigns to drive sales and engagement.
We are looking for an experienced and passionate individual with a proven track record in retail management, customer service, and team leadership.
- You will have a strong understanding of customer needs and preferences, with excellent communication and interpersonal skills.
- You will be able to work independently and as part of a team, with a strong ability to problem-solve and adapt to changing circumstances.
- You will have a keen eye for detail and a commitment to maintaining high standards of customer service and store presentation.
The successful candidate will receive a salary of £22,000-£25,000 per annum, depending on experience. We also offer a range of benefits, including:
- A competitive pension scheme
- Generous holiday entitlement
- Opportunities for professional development and training
Additionally, you will have the opportunity to make a positive impact on the lives of children and families, working in a dynamic and supportive team environment.
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