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Operations Support Team Leader

2 months ago

Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full time
Job Description: Operations Support Team Leader

The Operations Support Team Leader plays a pivotal role in ensuring the seamless day-to-day leadership of the Operations Support Team. Key responsibilities include:

Leadership and Management
  • Leading a team of up to 5 Operations Support Specialists
  • Conducting regular 1:1s and performance reviews
  • Measuring productivity and quality
  • Coaching on performance and behaviours
Process Optimisation

The Operations Support Team Leader will focus on process optimisation, driving efficiency gains through:

  • Simplification and automation of processes
  • Ensuring timely delivery and high-quality standards
Support and Development
  • Delivering role-specific training and feedback
  • Supporting business and industry-led projects
  • Implementing new systems and processes
Benefits and Rewards

The Operations Support Team Leader will enjoy a range of benefits, including:

  • 26 days' holiday, increasing to 27 after 3 years and 28 after 5 years of employment
  • Bonus scheme
  • Enhanced pension
  • Private medical insurance
  • Life insurance
Employee Rewards Portal

Access to exclusive discounts and flexible benefits, including:

  • Cycle to Work scheme
  • EV car Salary Sacrifice Scheme
  • Enhanced maternity and paternity pay
  • Paid time off for fertility treatment
Volunteering Day

One fully paid day per year for volunteering