Retail Team Leader
4 weeks ago
**Job Summary**
Deichmann is seeking a highly motivated and experienced Retail Supervisor to join our team in Huddersfield. As a key member of our store management team, you will play a vital role in delivering exceptional customer service and supporting the store management team to achieve sales targets.
Key Responsibilities
- Lead and supervise the store team in the absence of the Store Manager, ensuring seamless day-to-day operations and maintaining high standards of customer service.
- Open and close the store, including cashing up and completing associated administrative duties, ensuring accuracy and efficiency.
- Provide excellent levels of customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Assist management in leading the team to achieve store sales targets and Key Performance Indicators (KPIs), driving sales growth and improving customer satisfaction.
- Support team members as needed, providing guidance and coaching to ensure they have the skills and knowledge required to excel in their roles.
- Ensure the store is correctly merchandised, product displays are refreshed, and the store environment is inviting and engaging for customers.
- Process stock deliveries and store transfers, maintaining accurate records and ensuring stock levels are optimized.
- Deal with customer queries and complaints, resolving issues promptly and professionally.
Personal Qualities
- Able to take direction from management regarding additional tasks and duties, demonstrating flexibility and adaptability.
- Previous supervisory experience, including cash handling and banking, with a strong understanding of retail operations and customer service principles.
- Self-motivated, with a positive and can-do attitude, driving results and achieving sales targets.
- Ability to supervise, motivate, coach, and work with a team, fostering a positive and inclusive store environment.
- Strong interpersonal and communication skills, with the ability to build relationships with customers, colleagues, and management.
- Willingness to approach and serve all customers, demonstrating a customer-centric approach and a commitment to delivering exceptional service.
- The drive to exceed monthly performance targets, with a focus on sales growth, customer satisfaction, and operational efficiency.
- Methodical approach to completing daily tasks, including stock SKU management, with a focus on accuracy and attention to detail.
- High levels of attention to detail, with a commitment to maintaining high standards of customer service and store operations.
- The ability to work both individually and as part of a diverse team, with a focus on collaboration, communication, and mutual respect.
- The commitment to work 20 hours per week and the flexibility to work any day (Monday-Sunday), with a focus on meeting the needs of the store and its customers.
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