Onsite Operations Coordinator

2 weeks ago


Atherstone, Warwickshire, United Kingdom Reed Full time
About the Role

We are seeking a highly skilled and motivated Onsite Operations Coordinator to join our team at Reed. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services to our prestigious clients.

Key Responsibilities
  • Shift Fulfillment: Oversee the fulfillment of shifts to meet customer Service Level Agreements.
  • Worker Management: Manage the worker sign-in/out process and documentation, ensuring accurate and timely payroll processes for customer submissions.
  • Query Resolution: Resolve worker queries regarding pay and general issues promptly, providing excellent customer service.
  • Recruitment Support: Aid the recruitment team with local attraction and recruitment activities, helping to build a strong pipeline of candidates.
  • Onboarding and Engagement: Handle the induction, onboarding, and engagement of new starters, ensuring a seamless transition into the team.
  • HR Support: Provide HR support for issue management and formal case management, maintaining confidentiality and discretion.
  • Reporting and Meetings: Complete necessary reporting and participate in meetings and briefings, providing updates on key performance indicators.
  • Training and Systems: Maintain training and systems records, ensuring compliance with all relevant policies and procedures.
  • Attendance and Compliance: Address worker attendance issues and implement follow-up actions, ensuring compliance with company policies and procedures.
  • Relationship Building: Cultivate effective relationships with team members, workers, and stakeholders, building trust and credibility.
  • Continuous Improvement: Proactively identify risks and propose solutions, driving continuous improvement in performance, systems, and processes.
Requirements
  • Previous Experience: Previous recruitment experience in similar onsite customer-facing roles is advantageous.
  • Self-Motivation: Self-motivated with strategic objective setting capabilities, able to work independently and as part of a team.
  • Time Management: Excellent time management and prioritisation skills, able to meet deadlines and deliver results.
  • Attention to Detail: Meticulous attention to detail and compliance adherence, ensuring accuracy and attention to detail in all aspects of the role.
  • Technical Skills: Proficient in MS Office suite, including Outlook, Excel, Word, and Teams.
What We Offer
  • Competitive Salary: A competitive salary package, reflecting your skills and experience.
  • Dynamic Work Environment: A dynamic work environment with a prestigious client base, offering opportunities for growth and development.
  • Collaborative Team Culture: A collaborative team culture that values innovation and knowledge exchange, supporting your career goals and aspirations.
  • Professional Growth: Opportunities for professional growth and advancement, helping you to achieve your career objectives.
  • Reed Benefits: Access to Reed's benefits package, including long-service sabbaticals, refer-a-friend scheme, and cycle to work scheme.


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