IT Support Technician

1 week ago

Winchester, United Kingdom Baltic Apprenticeships Full time

We are seeking a highly motivated and proactive individual to join our team as an IT Support Technician. In this role, you will gain hands-on experience in supporting our robust IT infrastructure, helping to ensure seamless connectivity and communication for our diverse clients.

About the Job

This is a fantastic opportunity to kickstart your career in IT within a dynamic and forward-thinking company. As an IT Support Technician, you will work closely with our skilled team, learning valuable skills in troubleshooting, network management, and customer support.

Key Responsibilities:
  • Support telephone systems and maintenance
  • Assist with the installation, integration, testing and maintenance of network and telecommunications infrastructure LAN, WAN, VPN, VoIP, Call Centre and Telephone systems ensuring all quality, asset management and configuration management processes are followed.
  • Provide support for the configuration of network switches, routers and firewalls to ensure the business demands are met whilst also maintaining a secure environment.
  • Install, support and service business customers
  • Handle telephone calls and emails from clients and create support incidents as needed
  • Provide 1st line support to clients via telephone, email and remote working
  • Provide onsite support to clients
  • Identify areas for improvement within support to improve service delivery to clients
  • Strive to improve communication both internally and with client
About the Company

Baltic Apprenticeships is a leading provider of apprenticeship programs, offering individuals the opportunity to gain practical experience and develop their skills in a real-world setting.

Requirements:

To be considered for this role, you must have excellent problem-solving skills, a good understanding of Microsoft office packages, and knowledge of operating systems in a business environment. You should also be able to demonstrate good organizational skills and be enthusiastic to learn and progress.

Benefits:

We offer a competitive salary of £18,000 per annum, plus additional benefits including annual leave, annual pay reviews, and a yearly bonus. You will also receive hands-on training and mentorship, as well as opportunities for career progression within the company.

$18000 per year

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