Academic Progress Advisor
1 day ago
About Blue Education:
We empower students to achieve academic excellence and personal growth. Our mission is guided by our values of excellence, diversity, inclusivity, global perspective, and continuous learning.
The Role:
- Manage courses, schedules, and student progress
- Collaborate with tutors, parents, and students to track study progress, results, and teaching quality and feedback
- Build relationships both internally and externally to maintain trust and collaboration
- Effectively communicate feedback to students, parents, and internal teams
- Cultivate a strong relationship with existing clients, delivering a high level of customer service
- Business acumen across achieving targets of retention, renewals, and customer satisfaction
- Manage complaints and suggestions in a timely and effective manner
Qualifications and Competencies:
- 1-2 years' experience in customer service, account management, or a transferrable role in the education sector
- Bilingual (Mandarin speaker and fluent in both oral and written English)
- Passionate about education and care for students' growth
- Ability to communicate across both internal and external stakeholders
- Highly organised, agile, and able to thrive in a fast-paced start-up environment
- Excellent written and verbal communication skills
- Detail-oriented
- Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Bachelor's degree or above; education or English majors are preferred
Salary and Benefits:
We offer a competitive salary of £25,000-£35,000 + monthly sales commission + quarterly bonus based on performance. In addition, you will have hybrid working options available, allowing you to balance your work and personal life.
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