Customer Experience Ambassador

2 weeks ago

London, Greater London, United Kingdom END. Full time
About the Role

We are seeking a highly motivated and charismatic Service Advisor to join our team at END. as a key representative of our luxury fashion brand.



Key Responsibilities



  • Network with customers to develop new relationships and build upon existing ones, achieving and exceeding set sales targets.


  • Collaborate with the store team to maximize sales and enhance the company's profile.

  • Demonstrate exceptional service techniques as a standard, driving excellence in customer service.

  • Support in other areas of store operation by having a thorough understanding of processes and procedures.

  • Maintain awareness of product and merchandising standards, restocking as needed and adhering to visual merchandising guidelines.

  • Share in-depth knowledge of products and the industry with customers.

  • Handle financial transactions professionally, ensuring accuracy and accountability.


Requirements



  • Previous experience in a customer-facing role, preferably within luxury fashion or a related industry.

  • Ambition within the Retail function, with a desire for growth and development within the company.

  • Exceptional social skills, with the ability to engage and interact with diverse customer types.

  • Strong written and verbal communication skills.


What We Offer



  • Generous staff discount and staff sales.

  • 29 days' holiday, including bank holidays and birthday.

  • Access to END. Exclusives benefits platform.

  • Access to Employee Assistance Programme.

  • Company pension scheme.

  • Opportunities for professional development and career progression.


At END., we pride ourselves on delivering exceptional customer experiences and strive for excellence in everything we do. If you share our passion and values, we encourage you to apply.



Type of employment: Temporary, Part-time



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