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Aftersales Director
2 months ago
Job Title: Aftersales Manager
Job Type: Full-time
Location: Remote
Job Description:
We are seeking an experienced Aftersales Manager to join our team at Octane Recruitment. As a key member of our operations team, you will be responsible for leading the Aftersales function and driving business growth.
Key Responsibilities:
- Lead the Aftersales team: Manage a team of Service Advisors, Technicians, and Mechanics to achieve maximum productivity and customer satisfaction.
- Develop and implement business strategies: Analyze market trends, customer needs, and operational efficiency to drive business growth and improve customer experience.
- Manage customer relationships: Foster strong relationships with customers to ensure high levels of satisfaction and loyalty.
- Monitor and report performance: Track key performance indicators (KPIs) and provide regular reports to senior management.
- Collaborate with cross-functional teams: Work closely with Sales, Marketing, and other departments to ensure seamless customer experience.
Requirements:
- Experience: Minimum 1 year of experience in a similar role, preferably in the automotive industry.
- Leadership skills: Proven ability to lead and motivate a team to achieve business objectives.
- Communication skills: Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
- Analytical skills: Strong analytical skills to analyze data and make informed business decisions.
What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
