Service Desk Operations Manager

1 week ago


Beckenham, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

Service Desk Operations Manager

Vertex IT Solutions Ltd is seeking a Service Desk Operations Manager to manage and own the Service Desk function of the IT Services Division within the Company. The ideal candidate will ensure the performance of IT support services to customers within contractually agreed metrics.

Key Responsibilities:

  • Manage and own the Service Desk function of the IT Services Division.
  • Ensure the performance of IT support services to customers within contractually agreed metrics.
  • Work with all departments, and all customers on a personal basis, to ensure excellent service delivery.
  • Responsible and accountable for the daily operational running of the service desk team of approximately 10 Engineers.

Requirements:
  • ITIL Foundation accreditation.
  • 2-3+ years of Service Desk management experience in a busy MSP environment.
  • 5+ years of Support Engineer experience at 1st, 2nd and/or 3rd line support.

Desirable Qualifications:
  • ITIL Practitioner qualified accreditation ITIL-MP, ITIL Master.
  • Advanced Windows Server, Cloud and networking technical support and project experience.
  • ISO 27001 understanding at an operational level.


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