Technology Support and Maintenance Professional
3 days ago
About the Job:
Southern Housing is seeking a skilled Technology Support and Maintenance Professional to join our team. As a key member of our technical support team, you will be responsible for ensuring our technology runs smoothly across our offices and housing estates.
Key Responsibilities:
- Provide technical support and troubleshoot hardware and software issues.
- Deliver exceptional customer service and engage with stakeholders on their terms.
- Participate in various IT projects to improve systems, procedures, and our knowledge base.
- Maintain office technology and ensure it's always ready for use.
- Visit remote sites to diagnose and fix IT hardware and communication issues.
What We Offer:
A competitive salary of £45,000 per annum, along with a range of benefits, including a pension scheme, life assurance, healthcare cash plan, eyecare, and dental coverage. Our inclusive culture values diversity and promotes a safe environment where everyone feels comfortable being themselves.
Requirements:
- Proven experience in working directly with customers on-site to resolve technology issues.
- Excellent customer management and strong troubleshooting abilities.
- Thorough understanding of IT technologies and Microsoft Office.
- Clean driving license and willingness to travel.
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