Technology Support and Maintenance Professional

3 days ago


Sittingbourne, Kent, United Kingdom Southern Housing Full time

About the Job:

Southern Housing is seeking a skilled Technology Support and Maintenance Professional to join our team. As a key member of our technical support team, you will be responsible for ensuring our technology runs smoothly across our offices and housing estates.

Key Responsibilities:

  • Provide technical support and troubleshoot hardware and software issues.
  • Deliver exceptional customer service and engage with stakeholders on their terms.
  • Participate in various IT projects to improve systems, procedures, and our knowledge base.
  • Maintain office technology and ensure it's always ready for use.
  • Visit remote sites to diagnose and fix IT hardware and communication issues.

What We Offer:

A competitive salary of £45,000 per annum, along with a range of benefits, including a pension scheme, life assurance, healthcare cash plan, eyecare, and dental coverage. Our inclusive culture values diversity and promotes a safe environment where everyone feels comfortable being themselves.

Requirements:

  • Proven experience in working directly with customers on-site to resolve technology issues.
  • Excellent customer management and strong troubleshooting abilities.
  • Thorough understanding of IT technologies and Microsoft Office.
  • Clean driving license and willingness to travel.


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