Senior Motorrad Customer Support Assistant

4 weeks ago


Farnborough, Hampshire, United Kingdom BMW Group Full time
About the Position

This role offers an exciting opportunity to support the Customer Support team within Motorrad and the Motorrad Network for the UK and Ireland. 

Key Responsibilities:

  • Support with reporting and escalate observations regarding opportunities and status of key projects to business stakeholders, the Retailer Network and Agencies/Suppliers.
  • Develop and maintain Motorrad Riders Equipment and Motorcycle accessory products and offers, servicing/repair and Customer Retention programmes.
  • Ensure thorough analytical approach to ensure reporting is accurate and systems developed are being done so to benefit the wider business.
  • Support the team in developing and delivering a range of retention programmes and initiatives to the Retailer networks.

What Awaits You?

  • Support in the implementation of market leading products and programmes for the IE & UK Market that maximises customer retention.
  • Support with the development and retailer engagement of service packages (BSI) in line with the group's requirements.
  • Communicate strategy and new programme activities to key stakeholders both Internally and Externally.
  • Engage with the network to ensure the Retailer network fully supports new and existing programmes within business area.
  • Identify any changes in line with market dynamics to ensure maximum uptake of programmes and best return on profit.


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