Senior Motorrad Customer Support Assistant
4 weeks ago
This role offers an exciting opportunity to support the Customer Support team within Motorrad and the Motorrad Network for the UK and Ireland.
Key Responsibilities:
- Support with reporting and escalate observations regarding opportunities and status of key projects to business stakeholders, the Retailer Network and Agencies/Suppliers.
- Develop and maintain Motorrad Riders Equipment and Motorcycle accessory products and offers, servicing/repair and Customer Retention programmes.
- Ensure thorough analytical approach to ensure reporting is accurate and systems developed are being done so to benefit the wider business.
- Support the team in developing and delivering a range of retention programmes and initiatives to the Retailer networks.
What Awaits You?
- Support in the implementation of market leading products and programmes for the IE & UK Market that maximises customer retention.
- Support with the development and retailer engagement of service packages (BSI) in line with the group's requirements.
- Communicate strategy and new programme activities to key stakeholders both Internally and Externally.
- Engage with the network to ensure the Retailer network fully supports new and existing programmes within business area.
- Identify any changes in line with market dynamics to ensure maximum uptake of programmes and best return on profit.
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