Risk Technology Support Analyst

2 weeks ago

London, Greater London, United Kingdom ICBC Standard Bank Full time

Job Summary

We are seeking a highly skilled Risk Technology Support Analyst to join our Risk IT / Corporate IT team. The team supports businesses across Risk, Finance, Compliance and HR with a suite of applications, including in-house and vendor technology.

Key Responsibilities

  • Maintain production stability and availability.
  • Ensure production break-fix and service improvement requirements take priority over change through effective stakeholder management and expectation setting.
  • Actively work on and resolve any IT risks and vulnerabilities across the application stack.
  • Contribute towards ensuring all batch SLAs/OLAs are appropriate, understood and agreed for the critical path of your batch processes, ensuring that you understand the full business impacts of any failures along that path.
  • Ensure all fixes or known errors are maintained in the relevant knowledgebase.
  • Ensure logical access management/security procedures and policies are followed.

Analytics, Problem Solving & Reporting

  • Focus your attention on the identification of incident root cause and service improvement.

Performance

  • Have a curiosity that will lead you to interrogate all technology, processes and data for opportunities to improve stability, customer experience and quality.
  • Manage your own workload proactively and understand escalation processes.
  • Your primary focus will be on driving incident reduction demonstrated through improved production stability.
  • Adhere to all group standards/policies and procedures.

Servicing Clients & Team Work

  • Be fully supportive to other members or roles within the immediate and wider technology teams.
  • Ensure strong peer to peer relationships within technology and the business by being proactive and understanding complexities, processes, challenges and priorities.

Important Relationships

  • Strong relationships with application development (L3) teams and contribute towards early engagement, input, challenge and delivery of all change initiatives.
  • Maintain relationships with the wider risk and control functions to ensure that risks are understood, documented and mitigated with clear action plans.
  • Day-to-day relationships with teams from other business units to ensure strong collaboration, awareness, and unification of approach, book of work, challenges, best practice, etc.
  • Strong operational relationships with Infrastructure platform support to contribute towards continued stability and availability of production services.

Preferred Qualifications and Experience

  • Experience in Risk and/or Finance application support Lead Role.
  • Preferred experience working in a function of Risk and/or Finance investment banking and understands the need for control in a banking environment.

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