Commercial Insurance Claims Specialist

3 weeks ago


Bolton, Bolton, United Kingdom AXA UK Full time
About the Role

We are seeking a highly skilled and experienced Complaints Handler to join our team at AXA UK. As a key member of our Commercial Insurance team, you will be responsible for managing complaints and ensuring fair and reasonable outcomes for our customers.

Key Responsibilities
  • Act as an ambassador for AXA's customer values, ensuring the delivery of excellent customer service.
  • Investigate complaints and communicate effectively with customers to achieve fair and reasonable outcomes.
  • Capture lessons learned and share them with relevant stakeholders to drive continuous improvement.
What You'll Need
  • Experience in claims or complaints handling within the insurance industry or financial sector.
  • A passion for investigation and a curious mind.
  • Excellent communication and interpersonal skills.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
Working Arrangements

You will work at least 40% of your week from one of our AXA offices, with flexible working arrangements available. You will be required to work Monday to Friday, 9am to 5pm, with no weekends or bank holidays.



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