Support Technician Leader

3 days ago


Alfreton CP, United Kingdom SitePoint Pty Full time
About Us:
We are a dynamic and innovative company dedicated to providing mobility solutions that enhance the lives of our customers. As a Technical Service Analyst, you will play a key role in delivering exceptional customer service and support, while also contributing to the development of our IT infrastructure. If you are a motivated and skilled individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
• Respond to and resolve IT-related queries and issues via phone, email, or in-person
• Collaborate with internal stakeholders to identify and prioritize IT projects and initiatives
• Conduct regular IT audits to ensure compliance with industry standards and best practices
• Develop and implement effective training programs for end-users
• Troubleshoot and repair hardware and software issues
• Work closely with our IT Management Team to identify areas for improvement and implement changes

Requirements:
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Flexibility to adapt to changing priorities and deadlines
• Valid driving license and access to a vehicle

We estimate the salary for this position to be around £38,000 per annum, depending on experience.
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