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2 months ago
We are seeking a highly motivated and customer-focused Retail Assistant to join our team at the Samsung Experience Store in Canary Wharf. As a Retail Assistant, you will play a vital role in delivering exceptional customer service and sales experiences that exceed our customers' expectations.
Key Responsibilities- Customer Training: Assist customers in understanding and utilizing the full potential of Samsung products to enhance their experience.
- Customer Service: Deliver exceptional customer service that leaves a lasting impression, ensuring customers feel valued and supported.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly and efficiently.
- Store Standards: Maintain a welcoming and organized store environment that reflects the brand's values and standards.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Continuous Learning: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
- Love for Tech: You're not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
- Samsung Employee Discount Portal: Enjoy exclusive discounts on Samsung products and services.
- Birthday Holiday: Take a day off to celebrate your birthday.
- Perks and Rewards: Receive discounts across multiple retailers and enjoy other perks and rewards.
- Monthly Bonus Potential: Earn a monthly bonus based on your performance.
- Well-being Tools and Platform: Access a range of well-being tools and platforms to support your mental and physical health.
- Mental Health First Aid Access: Receive training and support to help you manage mental health and well-being.
- Seeded Devices: Receive the latest Samsung flagship device to use and enjoy.
- Employee Assistance Platform: Access a range of resources and support to help you manage work-life balance and personal well-being.
- Annual Partnership with National Charities: Be part of our annual partnership with national charities and make a positive impact.
- Celebrations of Awareness Days and Religious Holidays: Join us in celebrating awareness days and religious holidays.
