Customer Service Team Manager
4 weeks ago
We are seeking an experienced Team Leader to join our client based in the utilities and collections industry. As a Team Leader, you will be responsible for managing a team of Customer Service Agents, tracking and measuring individual and team goals, and ensuring customer expectations are met.
Key Responsibilities:
- Managing, coaching, and motivating a team of Agents
- Tracking and measuring individual and team goals and targets
- Ensuring customer expectations are met
- Providing support to the team with high-volume calls or escalations
- Encouraging the team to achieve high standards of performance and customer service
Benefits and Package:
- Salary: £27,000 per annum
- Hours: Monday - Friday, hours between 8am - 6pm and 1 in 2 Saturdays, 9am - 1pm
- Location: Llanelli
- Contract Type: Permanent
- Free parking
- Friendly and encouraging environment
- Health and wellbeing programme
- Bonus scheme (quarterly bonus)
- Internal recognition schemes with financial award
- Pension scheme
- 33 days annual leave (including bank holidays and your birthday)
- Social events including Summer and Christmas parties
- Support and training provided
- Career progression opportunities
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