Customer Service Team Manager

4 weeks ago


Llanelli, Carmarthenshire, United Kingdom Red Recruitment Full time

We are seeking an experienced Team Leader to join our client based in the utilities and collections industry. As a Team Leader, you will be responsible for managing a team of Customer Service Agents, tracking and measuring individual and team goals, and ensuring customer expectations are met.

Key Responsibilities:

  • Managing, coaching, and motivating a team of Agents
  • Tracking and measuring individual and team goals and targets
  • Ensuring customer expectations are met
  • Providing support to the team with high-volume calls or escalations
  • Encouraging the team to achieve high standards of performance and customer service

Benefits and Package:

  • Salary: £27,000 per annum
  • Hours: Monday - Friday, hours between 8am - 6pm and 1 in 2 Saturdays, 9am - 1pm
  • Location: Llanelli
  • Contract Type: Permanent
  • Free parking
  • Friendly and encouraging environment
  • Health and wellbeing programme
  • Bonus scheme (quarterly bonus)
  • Internal recognition schemes with financial award
  • Pension scheme
  • 33 days annual leave (including bank holidays and your birthday)
  • Social events including Summer and Christmas parties
  • Support and training provided
  • Career progression opportunities


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