Service Delivery Fire and Security Expert
1 day ago
We are seeking an experienced Service Engineer Manager to join our team at Jackson Fire & Security. The successful candidate will be responsible for managing a team of field engineers and providing exceptional customer service.
Responsibilities:
- Developing strong relationships with customers, focusing on customer service, retention, and growth
- Managing, motivating, and supporting field engineers directly
- Distribution and allocation of work, ensuring completion within agreed timescales
- Monitoring and reporting weekly on key deliverables and KPIs in line with our NSI and BAFE accreditations and business targets
- Resolving all customer queries promptly, ensuring delivery of the highest standards of service
- Monitoring materials and equipment, ensuring stock levels are correct
- Managing fleet ensuring adherence to standards and maintenance schedule
- Liaising with suppliers to ensure best price practice and stock availability
Requirements:
- Proven experience of hands-on direct management of a team of Engineers or similar on a day-to-day basis ideally gained within the fire protection or security industry
- Highly driven and motivated with the ability to multi-task daily
- Attention to detail is a key part element of this role
- People management and motivation of the lone working engineers
- Strong commercial acumen
- Clear, effective, and influential communication skills at all levels
- Must be IT literate with knowledge of Microsoft and experience of using CRM systems
- Must have a Full UK driving licence
Salary and Benefits:
- Up to £45,000 per annum basic salary depending on experience
- Performance-related bonus
- 25 days annual leave plus Bank Holidays
- Additional day off for your birthday
- Continuous ongoing training opportunities
- Private medical insurance
- Opportunities to progress within the organisation
- Company pension
- Laptop, mobile phone, and uniform
- Regular team building days/nights out
- Quarterly recognition awards for outstanding performance
- Christmas Bonus
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