Food and Beverage Team Leader

2 weeks ago

Manchester, United Kingdom Grosvenor Casinos Full time
Job Description

Grosvenor Casino, Didsbury

  • Lead the Food and Beverage Team to deliver exceptional customer service and achieve business objectives.
  • Ensure all departments are adequately resourced within budget and monitor performance through regular reviews and appraisals.
  • Support the development of team members through training and coaching, and assist in the induction of new team members.
  • Work closely with the Food and Beverage Manager to promote new business and suggest initiatives to achieve objectives.
  • Review your own performance at reviews and annual appraisal, and be responsible for your development needs.
  • Be multi-skilled in other departments to ensure the business meets customer demands.

Customer Focus

Deliver a customer-obsessed service, ensuring all customers have an exceptional experience and want to return to the Casino.

  • Be conversant with current promotions and products to ensure the best customer experience.
  • Offer and provide a friendly, accurate, efficient, and prompt service of food and beverages, responding positively to all customer requests.
  • Aware of daily, weekly, and monthly targets and ensure the Food and Beverage Team is working to achieve these.
  • Actively promote the customer reward scheme.
  • Uphold the company's commitment to the protection of young and vulnerable people, in accordance with the company's responsible gambling policy and procedures.

Shareholder Expectations

  • Be accountable for all handling of monies and electronic point of sale responsibilities.
  • Have the required level of Product Knowledge of our Food & Beverage Offers.
  • Have the required level of knowledge of all equipment within the Food and Beverage Department, reporting any faults to the Management Team.
  • Ensure the replenishment of all stock is complete, so that the customer always has the opportunity to access all available products.
  • Support the Food and Beverage Manager to ensure compliance with all relevant legislation, escalating any concerns to the Management Team.
  • Ensure the Department has accurately accounted for stocks, spillages, and wastages, managing work quality and controls, escalating any concerns to the Management Team.
  • Comply with all regulatory provisions in respect of sanitation and food safety, ensuring cleaning schedules are adhered to and the agreed standard of housekeeping and presentation are maintained.
  • Promote an environment that encourages responsible drinking.

Additional Information

Experience is essential, and this role is the ideal opportunity to lead a team with excellent prospects of progressing up the managerial ladder for the right candidate.

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