FTC Credit Controller
1 month ago
Credit Control Role
We are seeking an experienced Credit Controller to join our team. As a Credit Controller, you will be responsible for reducing debt, handling queries, and ensuring that company policies are adhered to.
Key Responsibilities:
- Credit Control & Payment Collection: Proactively contacting customers via phone and email to collect payments, working towards challenging cash collection targets.
- Account Management & Reconciliation: Reconciling customer accounts, managing withholding tax and exchange rate differences, accurately identifying and allocating incoming cash, and initiating refunds for credit balances when necessary.
- Customer Queries & Issue Resolution: Handling and resolving customer account queries, ensuring that the issue tracking system is kept up to date, while maintaining clear and concise notes in the credit control system.
- Risk Management & Escalation: Identifying potential bad debts, escalating them to management for further action, and managing ledger balances and relationships with business clients.
Requirements:
- Experience in B2B and B2C credit control including reducing DSO and ledger balances.
- Minimum GCSE English and Maths grade C.
- Intermediate Excel and Word including vlookups.
What We Offer:
We offer a competitive salary, 25 days annual leave, and a generous commission scheme. If you are looking for a challenging role in credit control, we encourage you to apply.
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