Vehicle Technician Support Specialist

4 days ago


Seaford, United Kingdom MSX International Limited Full time

MSX International Limited is a leading company in the UK's automotive industry. As a Technical Helpdesk Engineer, you will play a key role in providing first-class technical support to various users, including Ford-approved repairers, independent operators, and Ford Customer Agents.

About This Role

This position offers an exciting opportunity to work with one of the biggest car brands in the UK. Your primary responsibility will be to provide expert diagnostic support to resolve complex technical issues efficiently.

The ideal candidate will have excellent communication skills, be proficient in MS office software, and have a solid understanding of vehicle diagnostics. A strong background in mechanical engineering or a related field would be beneficial. This role requires a customer-centric approach, ensuring timely resolutions to ensure customer satisfaction.

Key Responsibilities
  • Provide technical support via phone, email, or in-person meetings as required
  • Analyze complex technical issues and develop effective solutions
  • Maintain accurate records of all interactions and resolutions

You will have the opportunity to work collaboratively with cross-functional teams, including engineers, technicians, and customers, to resolve technical queries and improve product quality.

This role is perfect for an experienced Vehicle Technician looking to take their career to the next level in a dynamic and fast-paced environment. If you are passionate about delivering exceptional customer service and resolving complex technical challenges, we encourage you to apply for this exciting opportunity.



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