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Financial Services Specialist

1 month ago


Manchester, United Kingdom Frasers Group Full time

About This Opportunity


We are seeking a skilled Financial Services Specialist to join our team at Frasers Group Financial Services in Clayton-le-Moors, Accrington.


As a Financial Services Specialist, you will play a vital role in reviewing accounts and contacting customers who have missed payments to discuss available financial options.


The ideal candidate will have excellent communication skills, be able to build rapport with customers, and offer support to help minimize arrears and get customers back on track with their payments.


Our Financial Services Specialists work within our company guidelines to maintain high standards and provide the best possible outcome and experience for our customers.


About the Role


This is a fantastic opportunity to develop your skills and career with a clear progression path and development structure in place.


As a Financial Services Specialist, you will have the opportunity to increase your salary by meeting Key Performance Indicators (KPIs).


Key Responsibilities



  • Review customer accounts and contact customers who have missed payments to discuss available financial options.
  • Build rapport with customers to understand their situation and offer support to help minimize arrears.
  • Work within company guidelines to maintain high standards and provide the best possible outcome and experience for customers.
  • Meet KPIs to increase salary.

Requirements



  • Experience in a Financial Service or Customer Service environment (not essential)
  • Ability to deliver in a fast-paced target-driven environment
  • Excellent communication and interpersonal skills
  • Ability to listen and build rapport quickly and effectively
  • Ability to remain calm and professional at all times
  • High attention to detail
  • Self-motivated and able to work as part of a team
  • IT literate

About Us


Frasers Group Financial Services is a leading financial services provider committed to delivering a positive customer experience.


We value our employees and offer a range of benefits, including a competitive salary, opportunities for career development, and a positive work-life balance.


How to Apply


If you are a motivated and customer-focused individual looking for a new challenge, please submit your application to our Recruitment Team.


We look forward to hearing from you.