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Vulnerability Specialist
2 months ago
The OSB Group is seeking a skilled Vulnerable Customer Coach to join our Financial Support Team. As a key member of our team, you will play a crucial role in ensuring that our customers receive the support they need to manage their mortgage payments and avoid financial difficulties.
Key Responsibilities- Coach team members on effective vulnerability identification and management techniques.
- Develop and deliver workshops on vulnerability and customer support.
- Provide regular feedback to colleagues to enhance the vulnerable customer journey.
- Stay up-to-date with industry regulations and best practices related to vulnerability in mortgage collections.
- Collaborate with colleagues to provide tailored support to customers facing financial difficulties.
We offer a competitive salary, discretionary annual bonus opportunity, and a range of benefits including 28 days annual leave, contributory pension, and life assurance.
Requirements- Experience in dealing with vulnerable customers is essential.
- Experience in a collections or arrears role within the Financial Services industry is required.
- Strong coaching and mentoring skills are necessary.
If you are a motivated and experienced professional looking to make a difference in the lives of our customers, please apply now. We look forward to hearing from you.
