Senior Account Professional

4 weeks ago


Norwich, Norfolk, United Kingdom Ardonagh Advisory Full time

Insurance Account Handler Role Overview

Foster strong relationships with clients and provide a comprehensive service to offer the right Insurance products to fit their needs.

This role is ideal for those who thrive in the Insurance Industry and are looking for a challenging and rewarding career.

Key Responsibilities

  1. Ensure accuracy, efficiency, and professionalism when dealing with clients and insurers, and conduct related administration work in relation to new business, renewals, mid-term adjustments, and queries.
  2. Ensure all business activity fully complies with FCA regulation and company compliance.
  3. Handle complaints in accordance with company procedures and regulatory requirements.
  4. Conduct learning, training, and assessment exercises applicable to you and identify further areas for own development as required.
  5. Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times.
  6. Develop and maintain professional working relationships with clients and provide expert product advice and guidance.
  7. Actively secure renewal business by re-broking existing business to ensure clients are presented with the most suitable and cost-effective cover.

Requirements and Qualifications

Commercial insurance experience gained in a broking environment is essential. Experience using Acturis and relevant qualifications are a bonus, as we offer opportunities to gain these once you join us.

What We Offer

  • A welcoming and supportive Ardonagh family environment.
  • Opportunities to earn your annual salary plus a role-based incentive plan.
  • Progress your career across the entire Ardonagh family.
  • Gain professional CII or ACII qualifications to enhance your knowledge and career prospects.
  • A pension scheme for when you feel it's time to retire.
  • 24-hour support for you and your family's physical and mental wellbeing.
  • A day of paid volunteering to give back to our communities.
  • The Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community.
  • The Spotlight Awards, where we shine a light on the brightest talent across our group.


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