Hospitality Leader

2 weeks ago


Kings Hill, Kent, United Kingdom Shepherd Neame Full time

Role Overview

We are seeking a highly motivated and experienced Hospitality Leader to join our team at The Spitfire, a contemporary pub located in the heart of the West Malling King's Hill business and residential park. As a key member of our management team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service and drive sales growth.

Key Responsibilities

  • Lead and develop a high-performing team to deliver exceptional customer service and drive sales growth
  • Support the management team in creating an inclusive culture within the business
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and control costs to achieve budget targets
  • Ensure compliance with company policies and procedures

What We Offer

  • Competitive salary or hourly pay rate
  • A share of tips in addition to your pay
  • Early wage withdrawal scheme
  • 25% discount on food and drink at Shepherd Neame Managed Houses
  • 25% discount on overnight Managed House Hotel bookings
  • Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
  • Sheps Hut discounts and special offers hub on 100's of high street shops and services
  • Access to a Workplace Mental Health Platform
  • Company pension plan
  • The opportunity to develop & move within our pubs, the Brewery & Support Office
  • Flexible working hours

About Us

Shepherd Neame is Britain's oldest brewer, with a rich history dating back over 300 years. We are an independent family business with a strong commitment to quality and customer service. Our pubs and hotels are located throughout London and the South East, and we employ around 1,500 team members across our estate.

Our Values

  • Working Together
  • Pride and Passion
  • Authenticity
  • Sheps Spirit

Why Join Us?

We are a dynamic and inclusive employer, committed to providing a supportive and inclusive working environment for all our team members. We believe in investing in our people and providing opportunities for career development and growth. If you are a motivated and experienced Hospitality Leader looking for a new challenge, we would love to hear from you.


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