Business Systems Analyst

4 weeks ago


London, Greater London, United Kingdom ROYAL BOROUGH OF KENSINGTON AND CHELSEA Full time

We are seeking a skilled Business Systems Analyst to join our Housing Management ICT team at the Royal Borough of Kensington and Chelsea. As a CRM Business Analyst, you will work closely with our passionate ICT team to improve and support our Dynamics CRM system.

Your key focus will be ensuring our CRM processes are efficient, cost-effective, and compliant with legal and regulatory standards, such as GDPR. You will facilitate workshops, gather business requirements, produce functional specifications, and coordinate system upgrades and developments.

We are looking for someone with demonstrable experience with Dynamics CRM management, ideally within social housing or local government. You should have strong technical knowledge of Dynamics 365, with the ability to develop business workflows and communicate the benefits of CRM to stakeholders.

Your attention to detail and problem-solving skills will help you support users and deliver high-quality solutions. Experience in delivering CRM projects end-to-end is a must, as is the ability to produce functional documentation and support testing processes.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer – committed to ensuring our recruitment process is inclusive and accessible.



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