Thermal Systems Specialist
1 month ago
We are seeking a skilled Senior Thermal Customer Engineer to join our team at Vertiv Group Corp. This role is responsible for ensuring the optimal performance and maintenance of thermal management systems across various industries.
About UsAt Vertiv, we specialize in designing and manufacturing innovative products that cater to the needs of data centers, telecommunications, and other critical infrastructure sectors. Our extensive portfolio includes power, thermal, and infrastructure management solutions, software, and services, supported by an extensive network of service centers worldwide.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Providing expert-level technical support and maintenance services for thermal management products, including refrigeration and HVAC systems.
- Establishing and maintaining strong relationships with customers, sales teams, distributors, and other stakeholders within the field.
- Responding promptly and professionally to all assigned service calls while adhering to company safety policies.
- Ensuring timely completion of planned maintenance tasks at a rate of 90% or higher.
- Closing tasks accurately and efficiently using Oracle Mobile Field Service (MFS) and daily/weekly paperwork.
- Identifying and reporting sales or service leads to relevant departments through established processes.
- Supporting company objectives and management decisions.
- Maintaining effective communication channels via email and office-based programs.
- Keeping company vehicles clean and well-maintained.
- Collaborating as part of the service team to meet business needs.
To excel in this role, you should possess:
- NVQ Level 1 & 2, or equivalent qualifications in Refrigeration and Air Conditioning.
- Excellent computer skills, including proficiency in Microsoft Office applications.
- Previous experience in environmental services, preferably in refrigeration and air conditioning.
- Exceptional customer service skills, with a focus on building strong relationships.
- A valid, clean driving license.
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