Service Quality Specialist

1 day ago


Reading, Reading, United Kingdom CV-Library Full time
Job Title:
Service Quality Specialist

About Us
CV-Library is a leading job search platform committed to delivering exceptional customer experiences. We're seeking a skilled Service Quality Specialist to join our team, based in a competitive location.

The successful candidate will have strong analytical and problem-solving skills, as well as experience in improving service quality and efficiency.

About the Role
The Service Quality Specialist will be responsible for monitoring and analysing customer feedback to identify areas for improvement in service quality and repair processes.

Main Responsibilities
• Analyse customer feedback and provide recommendations for improving service quality and repair processes.Develop and implement plans to enhance customer satisfaction and loyalty.Collaborate with internal teams to ensure timely delivery of parts and services.Monitor and report on customer satisfaction metrics, identifying areas for improvement.Prepare and present customer service reports, highlighting achievements and areas for development.
What We Offer
$45,000 - $55,000 per annum depending on experience.

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