Casino Floor Team Member
6 days ago
Grosvenor Casinos Limited is looking for an exceptional individual to join its team as a Poker Dealer in Cardiff. The successful candidate will be responsible for providing excellent customer service and maintaining a high level of professionalism in a fast-paced environment.
About the Position:
This role involves delivering top-notch customer experiences through attention to detail, effective communication, and teamwork. As a Poker Dealer, you will work closely with colleagues to ensure seamless game delivery and maintain a safe and enjoyable environment for all guests.
Main Responsibilities:
- Provide warm and welcoming service to customers, embodying the company's values.
- Collaborate with colleagues to achieve excellent service standards, adapting to individual needs and preferences.
- Communicate effectively with colleagues and the card room supervisor, maintaining a secure environment for all players.
- Build a community atmosphere, engaging customers while respecting their experiences and abilities.
- Maintain high technical standards, adhering to rules, regulations, and licensing requirements.
Requirements:
- A positive attitude and enthusiasm for delivering exceptional customer experiences.
- Experience in hospitality or a related field, with previous experience as a poker dealer preferred.
- Able to work well under pressure, embracing new challenges and change.
- Excellent interpersonal skills, conflict resolution abilities, and adaptability.
- Flexibility to work various shifts, including weekends and bank holidays.
Salary Information:
The estimated salary for this position is £28,000 - £35,000 per annum, dependent on experience and qualifications.
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