IT Support Professional

2 weeks ago

London Area, United Kingdom CDS, a Hewlett Packard Enterprise company Full time

CDS, a Hewlett Packard Enterprise company

CDS is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE) providing field service capabilities to HPE customers. As a Field Operations Administrator, you will provide comprehensive administrative support to the data centre team.

The role requires a highly organised and detail-oriented individual with excellent communication skills and the ability to manage multiple tasks efficiently. Key responsibilities include:

  • Managing holidays and sickness records in Workday, ensuring an understanding of engineers' skill sets to appropriately manage requests.
  • Handling RMA's for different Vendors and documenting them appropriately.
  • Managing the closure of HPE cases within Salesforce.
  • Supporting scheduled team meetings and creating content, working closely with the SDM and taking of minutes.
  • Creating monthly presentations for the SDM to present, using ServiceNow data to highlight SLA metrics, address any issues, manage action plans, and recommend service improvements.
  • Managing and updating decommissioning paperwork.
  • Supporting the follow-up and management of processes, including checks for Electrostatic Discharge (ESD) equipment.
  • Managing onsite documentation, including Health & Safety documentation.
  • Managing the stock and spares system to ensure levels are correctly monitored, accounted for, and optimised.

Required skills and attributes include:

  • Experience dealing with suppliers.
  • IT literate and competent with Microsoft Office and similar software.
  • Creation of data reports and presentations.
  • Confident, collaborative working style and exceptional customer service skills, being able to communicate effectively at all levels.
  • Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines.
  • Proactive approach to work activities and support of colleagues.
  • Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
  • Understanding of engineers' skill sets to manage holiday and sickness requests effectively.

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