Deposit Operations Specialist

1 month ago


Manchester, United Kingdom OakNorth Full time
Deposit Operations Specialist

This is an exciting opportunity to join OakNorth's Deposit Operations Team, where you will play a key role in supporting the origination and in-life management of retail and business deposit products. As a Deposit Operations Specialist, you will be responsible for completing deposit tasks, providing customer support, and resolving customer incidents or changes. You will also have the opportunity to develop your skills and knowledge in a fast-paced environment, working closely with colleagues to share information and best practice.

Key Responsibilities:
  • Support the origination and in-life management of retail and business deposit products
  • Complete deposit tasks to support the origination of retail and business deposit accounts
  • Provide customer support with a friendly, timely, and helpful manner
  • Resolve customer incidents or changes, escalating calls to resolve complex issues
  • Develop personal product knowledge and customer support skills
  • Contribute to ad-hoc duties and projects as determined by the management team

Requirements:
  • Experience in providing strong customer service via telephone and email
  • Strong communicator both verbally and in writing
  • Excellent interpersonal skills
  • Energetic and friendly
  • Organisation and time management skills essential
  • Willingness to learn and develop new skills
  • Resilience and ability to work under pressure

Benefits & Perks:
  • Equity in the business
  • 25 days holiday
  • Personalized benefits
  • Subsidised Private Medical Insurance
  • Enhanced maternity and paternity leave
  • Wellbeing and social events
  • Support causes that matter to you


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