Hospitality Assistant

2 weeks ago


Birmingham, Birmingham, United Kingdom Elior Full time

About Elior

Elior is a leading contract caterer in the UK, operating across various sectors including workplaces, sporting venues, attractions, public sector, and healthcare. We're committed to enriching lives everywhere, every day, by providing high-quality food and services.

Job Overview

We're seeking a skilled Hospitality Assistant - Customer Service Expert to join our team at Hagley Road Retirement Village in Birmingham. As a key member of our front-of-house team, you'll be responsible for delivering exceptional customer service and ensuring a smooth operation of our hospitality services.

Responsibilities

  • Provide outstanding customer service, responding to queries and concerns in a timely and professional manner.
  • Maintain a clean and welcoming environment, adhering to health and safety standards.
  • Operate our point-of-sale system efficiently, handling transactions and resolving any issues that may arise.
  • Support colleagues in maintaining accurate records and reporting equipment maintenance needs.

Requirements

  • Excellent communication and interpersonal skills, with a passion for delivering exceptional customer service.
  • Prior experience in a similar role or a strong willingness to learn and adapt quickly.
  • Ability to work effectively as part of a team, demonstrating flexibility and a positive attitude.

Benefits

We offer a competitive salary, £11.44 per hour, plus a range of benefits, including:

  • Free on-site lunches, saving you time and money while staying nourished and energized.
  • Flexible working patterns, allowing you to balance your personal and professional commitments.
  • A comprehensive wellbeing package, including mental health support and paid charity leave.
  • Opportunities for career progression within our award-winning company.

About You

We're looking for someone who is passionate about delivering exceptional customer experiences, has a keen eye for detail, and is comfortable working in a fast-paced environment. If you're a motivated and enthusiastic individual who is eager to grow with our company, we'd love to hear from you.



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