Performance Optimization Lead

5 hours ago


Solihull, Solihull, United Kingdom BNP Paribas Personal Finance Full time
About the Role

This is an exciting opportunity to join BNP Paribas Personal Finance as an Operations Reporting Manager. As a key member of the team, you will be responsible for driving data-driven decisions and performance improvements within our Call Centre Operations.

You will have proven experience in managing and enhancing data reporting processes, delivering strategic insights to senior management, and leading a team of four to deliver high-quality analysis. Key responsibilities include managing operational performance reports, providing actionable insights for senior management, developing real-time performance dashboards, and supporting key business decisions.

We offer a competitive salary of £65,000 - £85,000 per annum, depending on experience, as well as a contributory pension scheme, health cash plan, and access to our multi-award-winning flexible benefits platform.



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