IT Support Specialist

3 weeks ago


Shrewsbury, Shropshire, United Kingdom Oncology Systems Limited Full time
Oncology Systems Limited is a leading supplier of state-of-the-art radiotherapy solutions to the oncology healthcare sector. We are seeking a skilled Remote IT Support Engineer to provide comprehensive service support for our portfolio of products installed in the UK & Ireland and for our distribution network.

The role involves day-to-day service support of radiotherapy and imaging software and electro-mechanical equipment, including installation, upgrade, preventative and reactive maintenance, and repair of systems both remotely and at customer sites.

Key responsibilities include:
1. Providing technical support to customers, including introductory training for radiotherapy physicists, radiographers, and medical doctors.
2. Collaborating with the service team to ensure timely and effective resolution of technical issues.
3. Maintaining accurate records of service activities and customer interactions.

To be successful in this role, you will have a strong engineering background, with experience in computer and network systems. Experience working in a hospital or similar environment is desirable, although extensive product training will be provided.

If you are a motivated and technically skilled individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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