Insurance Claims Specialist

5 days ago


Loughborough, Leicestershire, United Kingdom Aviva Full time
Job Title: Domestic Loss Adjuster

We are seeking an experienced Domestic Loss Adjuster to join our team at Aviva. As a key member of our Technical Claims function, you will be responsible for handling complex domestic claims from instruction to completion.

Key Responsibilities:
  • Provide a customer-focused and cost-effective service by handling household and residential commercial claims.
  • Responsible for managing claims cradle to grave with an intense focus on customer satisfaction and service.
  • Work closely with customers, colleagues, and other stakeholders to resolve claims efficiently and effectively.
  • Develop and maintain a deep understanding of technical insurance principles, including subrogation, underwriting practices, and ABI report writing.
  • Stay up-to-date with building practices and regulations in relation to property reinstatements and tendering processes.
Requirements:
  • Proven track record of handling high-value and complex domestic claims.
  • Deep knowledge of technical insurance principles and experience of subrogation, underwriting practices, and full ABI report writing.
  • Understanding of building practices and regulations in relation to property reinstatements and tendering processes.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and other stakeholders.
What We Offer:
  • Salary based on experience, plus an excellent benefits package.
  • Bonus opportunity dependent on performance and Aviva's results.
  • Company car and generous pension scheme.
  • 29 days' holiday plus bank holidays, with the option to buy or sell up to 5 days.
  • Discounts on Aviva products and other retailer discounts.
  • Opportunity to participate in our Matching Share Plan and Save As You Earn scheme.
  • Brilliantly supportive policies, including parental and carer's leave.
  • Flexible benefits to suit you, including sustainability options.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you have a disclosed disability, please let us know so we can discuss reasonable adjustments.

Aviva is a smart working company, with most of our people spending around 50% of their time in our offices every week. We combine the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva, please visit our website.



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