Motorway Service Desk Technician

24 hours ago


Newport Pagnell, Milton Keynes, United Kingdom Welcome Break Full time

About the Job:

We are looking for a skilled IT 2nd Line Support Analyst to join our IT Team. As a key member of the team, you will be responsible for providing excellent technical support and service to our employees across various locations.

Key Responsibilities:

  • Provide 2nd line technical support to all team members of Welcome Break
  • Support and maintain End User hardware and software, printers, mobile and communication devices, central and distributed networks, servers, EPOS and other applications
  • Manage and maintain Azure, Active Directory, Group Policy and Microsoft Office 365
  • Use Zendesk and other tools to manage own and team queues to meet SLA agreements with the business
  • Collaborate with the Projects team to deploy new services and products throughout the business
  • Participate in the 24x7x365 On Call and Weekend rota (Aiming for 1 week in 5, depending on staffing levels) after a period of training

What We Offer:

We offer a range of benefits including a competitive salary of up to £27,500 per annum, £3,500 On Call Allowance, contributory pension, bonus scheme, discounts at our hotel rooms, free onsite parking, free lunch, and much more.



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