Motorway Service Desk Technician
24 hours ago
About the Job:
We are looking for a skilled IT 2nd Line Support Analyst to join our IT Team. As a key member of the team, you will be responsible for providing excellent technical support and service to our employees across various locations.
Key Responsibilities:
- Provide 2nd line technical support to all team members of Welcome Break
- Support and maintain End User hardware and software, printers, mobile and communication devices, central and distributed networks, servers, EPOS and other applications
- Manage and maintain Azure, Active Directory, Group Policy and Microsoft Office 365
- Use Zendesk and other tools to manage own and team queues to meet SLA agreements with the business
- Collaborate with the Projects team to deploy new services and products throughout the business
- Participate in the 24x7x365 On Call and Weekend rota (Aiming for 1 week in 5, depending on staffing levels) after a period of training
What We Offer:
We offer a range of benefits including a competitive salary of up to £27,500 per annum, £3,500 On Call Allowance, contributory pension, bonus scheme, discounts at our hotel rooms, free onsite parking, free lunch, and much more.
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