Cegeka UK Application Support Consultant

1 week ago


London, Greater London, United Kingdom Cegeka U.K Full time
About the Role

We are seeking a highly motivated and skilled Application Support Consultant to join our team at Cegeka UK. The successful candidate will be responsible for delivering high-quality services to our clients, ensuring that all service obligations are met in accordance with our contractual agreements.

Key Responsibilities
  • Prioritise and manage user incidents, problems, changes and requests, ensuring timely resolution and minimal disruption to business operations.
  • Perform root cause analysis to identify underlying issues and implement preventive measures to avoid future problems, thereby improving overall system stability and efficiency.
  • Monitor and analyse application performance, identifying areas of improvement and proposing solutions to enhance system stability and efficiency, resulting in improved customer satisfaction and reduced downtime.
  • Collaborate with cross-functional teams, including Developers, System Administrators, and Database Administrators, to resolve technical issues and improve overall system performance.
What We Offer
  • A competitive salary range of £40,000 - £60,000 per annum, depending on experience.
  • Opportunities for professional growth and development, including training and mentoring programs.
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork.


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