Digital Transformation Specialist
4 weeks ago
We're committed to creating an inclusive culture at M&G plc, where everyone feels valued and empowered to contribute their best work. As a key member of our team, you'll play a vital role in shaping our customer communications strategy and driving digital adoption across the business.
Main Responsibilities:
- Create and deliver targeted customer communications to support regulatory and legislative changes, breaches, and remediation activities.
- Develop and implement digital adoption campaigns to drive online registration, self-service activities, and reduce call and paper costs.
- Design and deliver digitally enabled communications to support our Digital Transformation roadmap.
- Collaborate with stakeholders to ensure consistent, compelling, and effective customer communications that meet business targets and customer outcomes.
About M&G plc:
We're a diverse and inclusive workplace, underpinned by our policies and employee-led networks. We welcome applications from exceptional individuals who share our values and are passionate about delivering outstanding customer experiences.
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