Account Service Associate
1 day ago
As an Account Service Associate at Calibre Scientific, you will play a vital role in delivering outstanding customer support and service to our clients. Your primary responsibilities will include:
Main Tasks- Providing exceptional customer service and support via phone, email, and other channels.
- Addressing customer inquiries and resolving issues in a timely and professional manner.
- Processing orders and managing transactions efficiently, ensuring accuracy and attention to detail.
- Coordinating with internal teams to resolve issues and improve customer satisfaction.
- Communicating with customers regarding shipping status, delays, and other important information.
- Preparing and sending documents, such as invoices and receipts, as required.
- Collaborating with courier services to resolve delivery issues and ensure timely arrival of goods.
- Logging customer feedback and responding promptly to maintain excellent customer relations.
- Handling returns and exchanges in a timely and efficient manner, keeping customers informed throughout the process.
The successful candidate will receive a competitive salary of £29,000 per annum, reflecting the importance of this role in delivering exceptional customer experiences.
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Accounts Receivable Support Associate
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