Account Service Associate

1 day ago


Sheffield, Sheffield, United Kingdom Calibre Scientific Full time
Job Description

As an Account Service Associate at Calibre Scientific, you will play a vital role in delivering outstanding customer support and service to our clients. Your primary responsibilities will include:

Main Tasks
  • Providing exceptional customer service and support via phone, email, and other channels.
  • Addressing customer inquiries and resolving issues in a timely and professional manner.
  • Processing orders and managing transactions efficiently, ensuring accuracy and attention to detail.
  • Coordinating with internal teams to resolve issues and improve customer satisfaction.
  • Communicating with customers regarding shipping status, delays, and other important information.
  • Preparing and sending documents, such as invoices and receipts, as required.
  • Collaborating with courier services to resolve delivery issues and ensure timely arrival of goods.
  • Logging customer feedback and responding promptly to maintain excellent customer relations.
  • Handling returns and exchanges in a timely and efficient manner, keeping customers informed throughout the process.

The successful candidate will receive a competitive salary of £29,000 per annum, reflecting the importance of this role in delivering exceptional customer experiences.



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