Workshop Coordinator

2 months ago


Castleford, Wakefield, United Kingdom M Group Services Full time
About The Role

We are seeking a highly organized and detail-oriented Workshop Administrator to join our expanding Maintenance and Support Services team based in our office.

As the Workshop Administrator, you will be responsible for providing administrative support of all workshop activities, including processing and inputting completed job sheets, updating our core systems, and raising purchase orders.

You will also provide support to the wider team during periods of absence and be responsible for delivering excellent customer service by delivering what is promised, helping internal customers with whatever enquiry/problem that needs to be solved.

Key Responsibilities:

  • Deliver excellent customer service by delivering what is promised, helping internal customers with whatever enquiry/problem that needs to be solved
  • Gathering information from various sources to assist in resolving complaints
  • Follow through tasks so they are completed on time and correctly; putting in the required effort to deal with sometimes high workloads
  • This is a multi-faceted role with a number of work streams all running concurrently

Requirements:

  • You're experienced in the Plant and Fleet industry, within a workshop environment
  • You have solid organisational skills and like to multi-task
  • Good IT and system experience (word, excel) and ideally you'll have used scheduling systems
  • You are comfortable dealing with complex customer requirements and dispute resolution
  • Effective written and verbal communication skills

What's in it for you?

  • 25 days' annual leave plus statutory holidays
  • Discretionary annual bonus
  • Contributory Pension scheme
  • Life Assurance
  • Access to our Employee Assistance Programme
  • Cycle to work scheme
  • Access to a wide range of discounts and special offers through our online rewards platform

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