IT Support Specialist

2 days ago


Brentwood, Essex, United Kingdom GBA5 EntServ UK Limited Full time

Job Title: IT Onsite Support

Job Summary:

We are seeking a highly skilled IT Support Specialist to join our team at GBA5 EntServ UK Limited. As a Desktop Engineer, you will be responsible for providing technical support and maintenance services to our clients.

Key Responsibilities:

  • Carry out security audits of all devices and ensure that patches and software are up-to-date.
  • Diagnose, analyze, and fix software and system faults.
  • Manage stock and follow correct procedures regarding stock management.
  • Manage incidents and IMACs in line with SLAs.
  • Liaise with other teams or vendors to resolve issues.
  • Identify and report risks as appropriate in accordance with guidelines.
  • Manage loan pool laptops and comply with asset management policies.
  • Work directly with clients to provide technical support and maintenance services.

Requirements:

  • Strong technical skills and knowledge of IT systems and software.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.


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