Tesco Travel Money Specialist

1 week ago


Hindley, Wigan, United Kingdom Travelex Full time

About the Role:

As a Tesco Travel Money Advisor at Travelex, you will play a crucial role in providing exceptional customer service and supporting our retail customers with their Foreign Exchange options.

Key Responsibilities:

  • Nurturing relationships with customers to understand their travel and currency requirements and tailor their experience accordingly.
  • Establishing yourself as a trusted advisor, providing support and advice on great Travelex products and services.
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently.
  • Delivering on key performance goals, both procedural, operational, and customer-focused.
  • Utilising your attention to detail to process daily online FX requests and deliveries.

What We Offer:

  • A competitive hourly rate of £12.50 + monthly bonus for hitting targets.
  • Flexible hours and shift patterns to suit various lifestyles, with opportunities for overtime.
  • 25 days' holiday (pro-rata), plus bank holidays, with the option to gain more days with longer tenure.
  • Pension scheme with Scottish Widows.
  • Employee wellness programs, discounts, and a range of insurances.

Requirements:

  • Numerical proficiency, with a firm grasp of numbers for handling large amounts of cash and covering various currencies.
  • IT skills, with basic knowledge of computer systems and ordering systems.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A desire to succeed, with drive and vision to make a positive impact and deliver exceptional results.

About Us:

Travelex is a leading specialist provider of foreign exchange, founded in 1976. We are committed to simplifying our customers' access to international money, however and whenever. With a network of stores and a trusted brand, we strive to provide exceptional customer service and exceed expectations.



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