Internal Sales Director

4 weeks ago


East Sussex, United Kingdom 3sixty Resourcing Ltd Full time
Opportunity Summary

We are seeking an Internal Sales Director to manage internal sales functions and provide exceptional customer service at 3Sixty Resourcing Ltd. Based in East Sussex, this full-time role offers a competitive salary of up to £60,000 + benefits + bonus.

About the Company

As a market-leading company specializing in mechanical manufacturing, we have been at the forefront of our industry for over 100 years. We are committed to delivering an outstanding customer experience through our dedicated team of professionals.

About the Role

As the Internal Sales Director, you will be responsible for leading and motivating a high-performing customer support team, ensuring seamless communication across all channels. You will also develop and implement customer-centric KPIs to measure team performance and customer satisfaction.

Key Responsibilities
  • Lead and motivate a high-performing customer support team, ensuring seamless communication across all channels.
  • Develop and implement customer-centric KPIs to measure team performance and customer satisfaction.
  • Collaborate with product, sales, and engineering peers to redefine the company's offer from the customer's perspective.
  • Design and deliver training programs focused on customer engagement, service excellence, and KPI achievement.

Requirements

The successful candidate will have:
  • A great track record in leading customer support teams in a technical product business.
  • Demonstrated ability to lead change and leverage data and digital tools to drive improvements.
  • Technical or engineering experience is desirable.
  • Experience of mechanical manufacturing.
  • Outstanding communications skills both written and verbal.
  • Ability to inspire, motivate, and develop team members.
  • Decisive, quick thinking, calm, patient, and able to work under pressure.

Benefits

The successful candidate will receive a comprehensive benefits package, including:
  • 25 days holiday + bank holidays.
  • Christmas shutdown.
  • Employee healthcare scheme.
  • Annual merit plan.
  • Annual bonus scheme.
  • Flexitime.
  • Fresh fruit.
  • Pension contribution up to 8%.


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